Privacy Policy

1. Introduction

Trace Network Support Services (we, us, or our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tracenetwork.com or use our services.

By accessing our website or services, you consent to the data practices described in this policy. If you do not agree, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information when you:

• Request services or consultations
• Contact us via forms, email, or phone
• Register for an account
• Subscribe to newsletters

This may include:

• Name, email, phone number, company details
• Billing and payment information
• Network configuration details for service delivery
• Credentials for remote access (securely stored and encrypted)

Technical Information

We automatically collect certain information when you visit our website:

• IP address, browser type, device information
• Pages visited, time spent, navigation paths
• Error logs and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing transactions and sending invoices
• Responding to inquiries and support requests
• Monitoring network security and performance
• Sending technical notices, updates, and security alerts
• Improving our website, services, and customer experience
• Sending marketing communications (with opt-out option)
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in delivering our services (e.g., payment processors, cloud hosting providers)
• Business Partners: When necessary for joint service delivery (with confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with merger, acquisition, or sale of assets

We require all third parties to respect your privacy and handle data according to our security standards.

5. Data Security

We implement industry-standard security measures including:

• Encryption of sensitive data in transit and at rest (AES-256)
• Secure network architecture with firewalls and intrusion detection
• Regular security audits and vulnerability testing
• Access controls and authentication protocols
• Employee training on data protection

While we strive to protect your information, no electronic transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations (e.g., tax, accounting)
• Resolving disputes and enforcing agreements

Technical logs are retained for 6 months. Client service data is retained for 7 years after contract termination for compliance.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@tracenetwork.com. We may require identity verification.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and security
• Website functionality
• Performance monitoring
• Analytics to improve our services

You can control cookies through browser settings. Disabling cookies may affect website functionality.

We use Google Analytics to analyze traffic. You can opt-out via Google's opt-out tool.

9. International Data Transfers

As a global provider, your information may be transferred to and processed in countries outside your residence. We ensure:

• Appropriate safeguards are in place (e.g., Standard Contractual Clauses)
• Recipient countries provide adequate data protection
• Data is protected according to this policy regardless of location

10. Children'Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it immediately.

11. Changes to This Policy

We may update this policy periodically. The 'Effective Date' at the top indicates when revisions were made. Material changes will be notified via email or website notice 30 days before taking effect.

We encourage you to review this policy periodically.